Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Why won't my automator Event fire ?

Setup a simple "when priority is updated from any to high/urgent, then send email"

Updating the incident priority has no effect, I must be missing something, any ideas ?

Thanks in advance

Hi Matt,

This should work as expected, just make sure the Event is set for "Ticket is updated". Please feel free to reach out to support if you still need assistance over this.

This issue was found to be that even though the automator was set to allow execution by any agent, it was not fired as I was also the requester. (testing).

Login or Signup to post a comment