same problem since last week
I think this is working for me again as of a few minutes ago! Will keep an eye on it and report back if it goes out again.
On a side note,
We have recently launched forum for Freshworks developer community (https://community.developers.freshworks.com). We encourage all the developers to discuss queries, ambiguities, know-hows, and points of interest with fellow app developers and Freshworks’ engineers on the forum. We will involve the stakeholders directly on the forum topic to help you get your answers quicker.
Same is happening to me. Always has sporadically, but extremely bad now.
Happing with ours also, using Chrome browser.
Same with us, Its started happening over the past 2 weeks or so now, very very annoying.
As suggested elsewhere have tried on an incognito window too and still happens
Does anyone have any updates on what the issue is and an eta to resolve it?
Really annoying having to refresh the ticket list manually every few minutes to make sure I'm not missing anything.
Anyone found a solution to bring back that helpful "updated" button?
On a support session with FD support they had me I cleared the cache and cookies for the past 1 hour and everything started to work ok.
having same issue today using Chromium Edge - this usually clears up after closing the browser and re-opening, but that's not working today
problem started for me today - usually closing browser and re-opening fixes it, but not this time - I'm using Chromium Edge
@Joey D'Aguiar's suggestion of the "Cache and Cookie clear" seems to have brought the button back for me. We'll see how long it lasts. Thanks Joey!
I tried clearing cache - didn't work, it just started working when I logged in on Tuesday like magic
My team is having this problem as well. Has been intermittent for some time, clearing cookies works occasionally, but the past week has been TERRIBLE. We have tried multiple browsers, restarted, cleared cache - simply not working and negatively impacting our workflow