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Email has already been taken


I need to update my email address but prompts an error:

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I searched if the email is already been taken but no results found, neither in requesters nor agents list



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Hi Jeramie,


This problem occurs if the User profile was trashed. This won't reflect in search result as the search excludes deleted Tickets/Users.


You can find the User profile from Admin>Contacts and filter for Deleted Contacts, once you restore it, you should find the option to update the profile.


Hope this helps!!

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