Email has already been taken : freshservice

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Email has already been taken

Jeramie Vargas

started a topic 12 months ago

I need to update my email address but prompts an error:

I searched if the email is already been taken but no results found, neither in requesters nor agents list

Thushan Bakthesenan

said 11 months ago

Hi Jeramie,

This problem occurs if the User profile was trashed. This won't reflect in search result as the search excludes deleted Tickets/Users.

You can find the User profile from Admin>Contacts and filter for Deleted Contacts, once you restore it, you should find the option to update the profile.

Hope this helps!!