Email has already been taken : freshservice

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Email has already been taken

Jeramie Vargas

started a topic 3 months ago

I need to update my email address but prompts an error:

I searched if the email is already been taken but no results found, neither in requesters nor agents list

Thushan Bakthesenan

said 3 months ago

Hi Jeramie,

This problem occurs if the User profile was trashed. This won't reflect in search result as the search excludes deleted Tickets/Users.

You can find the User profile from Admin>Contacts and filter for Deleted Contacts, once you restore it, you should find the option to update the profile.

Hope this helps!!