Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Release Notes - 05 February 2019


  • Contract Management: Contract Managers can now attach files to contracts when Renewing or Extending the contracts.

  • Assets API V2: The V2 Asset APIs have been modified to align with the new standards for all Freshworks APIs. The following changes have been made to the API:

    • Missing attributes such as Description, Location and Assigned On date have been included in the API response.

    • The ci_type_id attribute has been changed to asset_type_id.

    • Attributes such as Impact and Usage Type will now return a string value instead of the IDs returned earlier.

Bug Fixes:

  • AWS Integration: Fixed an issue with the AWS integration that occasionally resulted in partial data sync from AWS

  • Notifications: Agents did not get new ticket notification on the tickets created & assigned to their groups. This has been fixed

  • Custom Reports: Users were unable to set the 3rd level dependant field in the custom reports filter options. This has been fixed

  • Assets: Searching for an exact keyword using quotes did not work in the assets search. This has been fixed. 

  • Assets: Filtering by a level 5 asset type displayed assets from other level 5 asset types too. This has been fixed.

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