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Associated Asset Placeholder

Hi Everyone!

I've logged this under ticket 3316467 as a feature request, but I figured I'd put it on here too, to see how many others want this feature.

"Hi Freshservice,

Can we have a ticket's associated asset id as an available placeholder, please? I'm amazed this isn't already part of the system!

I can see that the field "assoc_asset_id" is available via the API and looking at our tickets via the JSON viewer I can see it there too.

Why can't we access this as a placeholder? Can you please make it available?

We could really do with this feature for our new system.

Fingers very much crossed,


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Hi Ben, 

Thank you so much for your suggestion. 

I'll definitely pass the feedback to our product team, and will keep you posted regarding any updates on this front. 


Karthik Pasupathy


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