We are happy to announce, that we are working on a new agent dashboard for Freshservice.
The new dashboard will let agents monitor their work live on the dashboard, and the best part is - It's completely customisable.
Agents can setup their own dashboard, as per the kind of tickets, tasks, changes they handle based on any supported filter and monitor them live, and always stay on top of their game. Along, with this we are also making slight tweaks to the related features like Announcements, Activity feed and more
This should start showing up on your Freshservice instance in Dec-early Jan timeframe, and here is a quick glimpse of the same.
and again, no update on this in 3 weeks time from anyone at Fresh.
May we also be added to the beta for this? our instance is CDSLife.freshservice.com
Would it be possible to join the beta for this?
Patiently waiting for this feature to be implemented. I think customizable dashboard is long overdue.