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This is what's wrong with FreshService...

I was looking for an answer (or a work around) for a shortcoming with time tracking and came across this gem:


When asked if it was possible to make time tracking mandatory, this was the response:

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Sathyanarain Muralidharan

said 4 years ago 
This is there in the roadmap. But right now time tracking for tickets is only optional. 
Thanks.
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What in the world must that roadmap look like if 4 years later this has still not been implemented!! I don't mind missing some features or the odd bug, but at the rate of development with this project I'll most likely be retired from the biz before we see the features we need and want.





 



same here

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