It would be really great if there was a way to automatically synchronize the user profile picture with an existing system so that it does not have to be added manually.
One avenue would be if there is a way to pull them from Office 365 since they already exist in there that way when a user has a contact photo in that system, they will also have it in Freshservice.
Also, if they have their photo updated in Office 365, it could also update in Freshservice so that everything stays in sync.
Is there a way to add a photo to a requester profile as an admin, or does the user have to go in and do that?
We don't have this feature in our roadmap at the moment, but we've made a note of it, and we'll consider it at the next available opportunity.