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The default ticket queue view simply says 'created 7 minutes ago'. It would be good if you could display the actual time created instead. This would then make it easier to assign tickets when there is a shift changeover of agents.
Kristian Mann
The default ticket queue view simply says 'created 7 minutes ago'. It would be good if you could display the actual time created instead. This would then make it easier to assign tickets when there is a shift changeover of agents.
2 people like this idea