Hello Everyone! 

We are working on a series of improvements and changes to Asset Management and you can expect to see some of these updates in Freshservice over the next few weeks. Here's a list of upcoming enhancements to Assets module:

Last Login By and IP Address fields for discovered devices (Available Now)

The Freshservice discovery tools will update the Last Login By username every time the device syncs with Freshservice. This field will be available in the computer properties on the Asset overview page. This will allow you to keep track of the user who is using the device. The auto-update will be introduced for Windows devices first and then extended to other devices.

The IP Address field will available as part of the components sections (as against the components tab) going forward. The IP Address field will be searchable (entire string) and can also be included on the asset list page (by creating a view for computer devices).

Uniquely identifying Assets in Freshservice (Available Now)

• One of the ways assets are uniquely identified  in Freshservice is by checking for the combination of Display Name & Used By. What this meant is that if an employee has 2 monitors (with the same name), you can't assign both to the same user. This check will be removed
• Default fields that are common for all assets types such as Display Name and Asset Tag will be configurable under Admin -> Asset Types. You can choose to make the Display Name and Asset Tag as unique fields in Freshservice. 

Importing Assets into Freshservice is set to get simpler!  (Available Now)

You can choose to match records in the CSV with the assets in Freshservice by Asset Tag, Display Name or Serial Number. This will ensure duplicates assets are not created. Here's a snapshot of how the new import will look:

Asset barcode label generation (Available Now)

• The Asset Tag field will be auto-populated with a unique ID (ASSET-123) if the field is left blank while creating an asset (This can be overwritten at any point by the user)
• The Asset Tag field can be used to generate asset barcode labels. This barcode can be scanned using the Freshservice Mobile App to quickly pull up the asset information and also perform asset audits

Edit: the feature "Support for shared assets" has been moved as a separate topic.

Hi Michal, 

Yes! We do plan to extend the group based access control to assets. Still a bit early to share details here as we are finishing up some internal discussions. I'll drop a note once we take it up for development.

Best,

Sid

Hi João, we are exploring adding asset automation rules. The conditions you have mentioned can be addressed through automations. We'll consider your inputs as we evaluate automations for assets. Thanks!

Hi Simon, the auto-population of Asset tag is already implemented. The barcode label generation will be released in phases starting next week. You will first be able to print one label at a time from the asset detail page. We'll follow that up with capability to print labels in bulk and also edit the format of the label. Here's a screenshot of the first part that will be available soon:

@Praveen, 

You cannot filter by multiple categories at the moment (I assume you are referring to asset types when you mean categories). However, you can add additional parameters (Admin -> Asset Types -> Edit) and you can filter by multiple values if you add drop down fields. 

There is no option to connect asset information to power BI right now. But we are working on scheduled data exports and this will include asset information as well. Once this is available, you can use the export to report on assets in powerBI. More details here: https://support.freshservice.com/support/discussions/topics/320375

@Rcarr, we have this on our backlog. I'll update the roadmap once this gets prioritized. 

@Dan, 

Glad the changes to the unique filed will be helpful for you. When you have 100s of devices of the same model, quickly identifying the one you need may not be easy. You'll have to either look for the tag or the serial number and other such attributes. We have customers who use IP addresses, asset tags, and sometimes even details such as "Macbook Pro - Sid" to indicate who is using the device in the display name. I'll check with the team about the partial search for other fields. 

The changes you have requested for the associate asset window is already on our backlog. I'll share more details once it is prioritized for dev. Thanks for your feedback!

@Collin, can you please elaborate on the requirement? 

Hello Everyone,

We have recently shipped new options for Asset Managers to 

• Set default fields such as Used By, Location, Asset Tag and Department as Mandatory
• Set Display Name and Asset Tag as Unique. Marking these fields as unique will trigger a uniqueness validation check every time an asset is created or modified and users will get a validation error if the Display Name / Asset Tag exists.

The options to maintain these changes are available under Admin -> Asset Types & Fields -> Default Fields.