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In Progress

Asset Management Enhancements

Hello Everyone! 


We are working on a series of improvements and changes to Asset Management and you can expect to see some of these updates in Freshservice over the next few weeks. Here's a list of upcoming enhancements to Assets module:


Last Login By and IP Address fields for discovered devices

The Freshservice discovery tools will update the Last Login By username every time the device syncs with Freshservice. This field will be available in the computer properties on the Asset overview page. This will allow you to keep track of the user who is using the device. The auto-update will be introduced for Windows devices first and then extended to other devices.


The IP Address field will available as part of the components sections (as against the components tab) going forward. The IP Address field will be searchable (entire string) and can also be included on the asset list page (by creating a view for computer devices).



Uniquely identifying Assets in Freshservice

  • One of the ways assets are uniquely identified  in Freshservice is by checking for the combination of Display Name & Used By. What this meant is that if an employee has 2 monitors (with the same name), you can't assign both to the same user. This check will be removed
  • Default fields that are common for all assets types such as Display Name and Asset Tag will be configurable under Admin -> Asset Types. You can choose to make the Display Name and Asset Tag as unique fields in Freshservice. 


Importing Assets into Freshservice is set to get simpler! 

You can choose to match records in the CSV with the assets in Freshservice by Asset Tag, Display Name or Serial Number. This will ensure duplicates assets are not created. Here's a snapshot of how the new import will look:


Asset barcode label generation

  • The Asset Tag field will be auto-populated with a unique ID (ASSET-123) if the field is left blank while creating an asset (This can be overwritten at any point by the user)
  • The Asset Tag field can be used to generate asset barcode labels. This barcode can be scanned using the Freshservice Mobile App to quickly pull up the asset information and also perform asset audits


Support for Shared Assets

Some assets such as Printers, equipment in meeting rooms or common areas in your organization will be shared by all employees. However, when something goes wrong with these devices, requesters cannot attach these assets to a ticket as only the requesters' assets can be selected from the support portal. We are introducing an option to mark these common devices as "Shared". Doing so will make these devices selectable by your employees when they report an issue in Freshservice. 



1 person likes this idea

 Would it be possible to narrow down visibility of assets? We are multi-department company and it would be required that Agent from Department X can see only Assets related to X, not all in database.

Hi Michal, 


Yes! We do plan to extend the group based access control to assets. Still a bit early to share details here as we are finishing up some internal discussions. I'll drop a note once we take it up for development.


Best,

Sid

Hello,


In a MSP environment of freshservice, it would be beneficial that the discovery probe populates assets based on company Name.


Example:

 - a discovery probe executed on client A, should populate assets preassigned to Client A company.

 - a discovery probe executed on client B, should populate assets preassigned to Client B company.

.. and so on.


Another thing to take into account is that in a MSP mode of freshservice, Client A locations can be diferent from client B.

Example: 

 - Client A has factory floor 1 and 2, reception, lounge and archiving room

 - Client B can have room 1.1. room 1.2, headquarters building maintnance room,..etc


So asset locations in this scenario, should take into account the company

And companies with different locations, shouldn't see each other locations.


Best regards,


João

Hi,


Has this part been implemented yet?


Asset barcode label generation

  • The Asset Tag field will be auto-populated with a unique ID (ASSET-123) if the field is left blank while creating an asset (This can be overwritten at any point by the user)
  • The Asset Tag field can be used to generate asset barcode labels. This barcode can be scanned using the Freshservice Mobile App to quickly pull up the asset information and also perform asset audits


Many thanks

Simon

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