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Prevent tickets with open tasks being resolved/closed

Currently tickets can be set to resolved/closed, even if there are outstanding open tasks.  When the ticket is closed, all the open tasks are automatically closed by the system, even if they haven't been completed.

Please add a confirmation prompt so that if an agent is resolving/closing a ticket that has open tasks, the agent is aware and can choose whether to proceed or not.

9 people like this idea

Yes! Need this!

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