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Change Request Lifecycle Management

Change Lifecycle will allow Change Managers to setup and enforce a lifecycle on a change request. Controls like a change cannot be implemented  unless approved, release is not complete unless all tasks are completed and more use cases will be possible within change management. This is coming soon, so stay tuned. 


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Hi, Is it possible to see more of a preview of this functionality or perhaps be involved in a form of beta testing?


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Hi Craig, thanks for the interest. I will let someone reach out to you from our support team for the same

Hi folks, Not heard anything as yet, I'd be really keen to gain an understanding of what's coming with this piece of work and as mentioned beta test to provide feedback. Any preview screens available?

HI Craig, thanks for having a detailed discussion on change management with us.


I am happy to announce that feature is being deployed today to all customers with Change Management. 


Here are the feature details : https://support.freshservice.com/support/solutions/articles/236100-manage-your-change-processes-with-change-lifecycle

Hi there, we are new to Freshservice and are just now implementing our Change Management process into the software.  I have to say the Change Management Lifecycle still needs a lot of work!  The status should move along on its own as you do certain things, eg. when it has an approval it moves automatically off awaiting approval status and goes to pending release instead of having to change it manually.


The workflows need to allow you to set approvals up, rather than having the agent logging the change select these themselves.


I can't even access the Planning form for make amendments to it.  Also, there is no form for the completion of the change that needs to be filled out - where does the Agent confirm if the change was successful or not?


I can't see anything more on the Roadmap for Change Management - is there anything else planned to enhance this??  I have logged a call with your desk to try and get more info and guidance on this module to no avail.  Would love some feedback :-)


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