Hello,

I have created a custom field alled "dringid" on my contacts.

It appears when I perform a curl requet : 

curl -u APIKEY:X -X GET https://dring.freshdesk.com/api/v2/contacts/43000011679 

{"active":false,"address":null,"company_id":null,"view_all_tickets":null,"description":null,"email":"matt.rogers@freshdesk.com","id":43000011679,"job_title":null,"language":"en","mobile":null,"name":"Matt Rogers","phone":null,"time_zone":"Eastern Time (US & Canada)","twitter_id":null,"custom_fields":{"dringid":"189"},"tags":[],"other_emails":[],"facebook_id":null,"created_at":"2018-05-11T12:47:15Z","updated_at":"2018-05-11T14:19:06Z","other_companies":[],"avatar":null}

 I'd like to use it in my custom app with the JS library.

$(document).ready( function() {
    app.initialized()
        .then(function(_client) {
          var client = _client;
          client.events.on('app.activated',
            function() {
                client.data.get('contact')
                    .then(function(data) {
                        console.log(data.contact.custom_fields.dringid);                        
                    })
                    .catch(function(e) {
                        console.log('Exception - ', e);
                    });
        });
    });
});

 But unfortunately, data.contact.custom_fields.dringid seems undefined.

How should I access this custom field ?

Regards,

Hi,

Indeed, I was trying to access a contact custom field from the ticket details page. It works from the contact details page.

So you mean this is not possible at all accessing contact custom fields from a ticket details ? I can access any contact info there, except the custom fields ?

Thanks, 

Regards

OK, so I understand this is not possible to access custom fields from ticket details page.

For my business, this is very necessary to do so. 

Do you think of any other solution / way to achieve this ?

Thanks,