Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Random inserting of agent name into reply email

Setting up the reply template and keep having the agent name randomly inserting itself all over the place - might be at the top, might be in the middle of the template text, might appear more than once.

How do I stop this happening

(43.8 KB)
(41.9 KB)
1 Comment

Hello Sonya,

Sorry for the long delay in getting back. You are likely to have more luck if you post this in the right forum - Could you please try re-posting this there if you still have the question? This forum is primarily for questions related to building Apps for Freshworks.


Login or Signup to post a comment