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Release notes - 17th April 2018


  • Software Asset Management - a new module that allows you to manage all the software in your organization network. With SAM, all your software will be brought under the Software module that can be accessed under Assets from the left sidebar. SAM is currently enabled for new accounts and will be enrolled for older accounts in phases. To know more about SAM, click here


  • App developers can now render apps on New Ticket New page (link)

  • Introduced event APIs (link) and interface APIs (link) for apps rendering in New Ticket Page. 

Bug Fixes:

  • Fixed an issue where the recent search list displayed a blank entry when a exact match text was searched (eg. <laptop>)

  • SFB breakage

  • Incorrect Last Logged in Time Shown For Agents

  • Task note disappears after it is updated from calendar

SAM link is not available. Can you please replace it with the correct link? 

Hi Maikel, Here's the link to the solution article: I have replaced the link in the post as well.

any information on when SAM will be available for all customers?

Is there a timeline for release? I don't see it on my service desk yet...

@mcaron I was told the plan is by the end of Q2.


We are targeting end of May for enabling SAM to all customers. We are running some migrations for existing accounts and fixing a few issues identified so far. I'll drop a note here once we start enabling SAM. 



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