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Filtering tickets using location attribute of contact


This would be helpful for site visits so I could display all tickets for the site in question.

I would use a custom ticket view to create site user lists but you can only have 3 requester entered at a time.

I could tag each new ticket with a site name but seeing as we use the location field when creating the contacts it would help to be able to filter using it.

The location attribute can be used in the CMDB, you can also make/customise the filter here but neither option is available on the tickets view, unless of course I've missed how to do this.


Phill Edwards

2 people like this idea
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