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Getting notifications for spam tickets

We've noticed that if a deleted requester emails in a new ticket, the ticket correctly gets marked as spam but a notification comes through in the notification centre.

Is this by design or is it a bug?

Thanks - Simon

2 people have this problem
We are having the same issue. I also noticed that our contact/requester is receiving an e-mail notification that his/her ticket has been created.

@Simon - Do you have rule and prevent this?



Hi All,

Thank you for reaching out.

Can you please check if the requester is actually blocked?Because if the requester is marked as Spam or blocked, the notification will not be triggered.

Will be happy to set up a call to sort this out.

Freshservice Support

Hi Jayesh

Thanks for taking a look at this.

Just happened to have another recurrence yesterday.  A new ticket notification appears in the notification centre.  If we click on it, the ticket shows as being marked as spam.  If we then click on the requester, it shows as being deleted.  So, yes, everything is the way it should be (requester deleted, ticket marked as spam) but we are still getting notifications.




Our Engineering team was able to reproduce this issue in the staging account and confirmed the behavior as Bug. Will have this fixed in the upcoming releases and will update this thread. 

Thank you!

Hi Freshworks

Can you please provide an update on when this bug will be fixed?

Thanks - Simon


Our Team is still trying to figure out the best way to restrict the Desktop notification for Spam Tickets, we will keep you posted on the fix.

Any news yet?

Hi Jonathan,

Our team is already working on skipping the notifications for deleted tickets in the notification center and we'll keep you updated with an ETA on the same here.

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