Freshservice is the fastest-growing ITSM vendor - Gartner 2020 Magic Quadrant. Learn More

Start a new topic

Custom Fields per Incident Template

I would like to create incident templates for different types of requests and have different fields available based on the template.  Here are some rough examples.

Template = New PC Request.  This request would have fields such as (User gettign PC and # of monitors needed)


Template = New User Setup.  This request would have fields such as (Department, Security Group(s) access, Assigned PC, Manager)

I don't want the custom fields showing up in both templates, it would be nice to be able to customize the templates to include just the fields needed for that template.


Login or Signup to post a comment