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Events API - ticket.submitClick

Hi, am trying to get notes data of a ticket whenever a new note is added to it, for that am using ticket.submitClick Event, but am ended up with "Invalid Event" error.

This is my code.

var eventCallback = function (event)




client.events.on("ticket.onSubmitClick", eventCallback);

It's not ticket.onSubmitClick it is ticket.submitClick

Look here - https://developers.freshdesk.com/v2/docs/events-api/#ticketsubmit

Even ticket.submitClick also didn't work.

var eventCallback = function (event) {

    console.log(event.type + " event occurred");


client.events.on("ticket.submitClick", eventCallback);

(11.9 KB)

Hi Anish,

Can you use the following APIs ticket.sendReply, ticket.addNote, ticket.forward instead of ticket.submitClick. These events are for submitting a response from the editor.

We have corrected the documentation by removing the submitclick API. As Monisha mentioned, please use the following APIs:

ticket.sendReply - https://developers.freshdesk.com/v2/docs/events-api/#ticketsendreply

ticket.addNote - https://developers.freshdesk.com/v2/docs/events-api/#ticketaddnote

ticket.forward - https://developers.freshdesk.com/v2/docs/events-api/#ticketsendforward

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