Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Rolled service requests

 Since last update, whenever we enter a ticket, field "Requested Items" rolls down, so the outcome is that we cannot see a ticket before clicking on "Requested items" to open them. From our perspective this feature makes no sense since:

  1.  When I enter a ticket I would like to see content of it
  2. When I have to dispatch many tickets it makes me inefficient
  3. When I am a manager I don't want to waste time on clicking so many times (for my department all SR has to be approved by me) so now I have to click on Requested items, then approval
  4. Window "jumps" when rolling down occurs

Request: revert that change, it was better before.

Login or Signup to post a comment