It would be extremely helpful to report on project progress from the reporting module or even have the ability to extract tasks and associated information directly from the projects module.
This is a good start and would be a valuable addition to the other functionality in Freshservice. However, without the ability to report on and extract your project data it is useless!
I agree, the system needs at least some basic reporting, even better would be integration with MS Project or the like to provide Gantt Charts, Resource Allocations etc... and have that data all reportable in both Management Level Traffic Light Reports as well as detailed project and Program reporting... This would ultimately let me manage the entire IT department in a single application...
We'd like to be able to print out a progress report as well on projects. We have extremely high hopes for the project management module especially since it's a premium add on for us!
Any progress on this feature request? Would love to see some basic reporting information or at the very least, allow a dashboard/report capability for customers to view project status.
Kindly check https://freshinsights.co/solution/freshinsights-for-freshservice where we are offering reporting services for Freshservice on both PowerBI and Tableau. FreshInsights is offered as "FreshInsights on PowerBI for Freshservice" in the Freshservice marketplace and is available to all Freshservice customers who can consume the basic Reports and Dashboards leveraging their existing Microsoft Power BI product suite without any further investments. This seamless integration between your Freskservice data and PowerBI reporting happens behind the scenes using our connectors to your Freshservice instance and using our data models and PowerBI reporting templates built by our teams.
Please let me know if you have any further feedback or comments. Would love to hear from you!
Radiare - Do either of those solutions report on Project information?
Exporting tracked time against tasks to .csv is a useful start but why can't we report from within Freshservice on this stuff?
Reports for activity in the Project module is needed. We have people working in the Project module but have no way to report on the tasks performed or time added.
We are in the same boat -- we need to report on Project status, due dates, etc. This is a big deal for us!
Yes, please making Projects available in Analytics. Reporting is key for tracking effectiveness and efficiency.
Freshrelease, which is Freshworks' new project management tool, will begin to power project management in Freshservice later this year. Freshrelease offers out-of-the-box reporting/analytics capabilities. If you already have project data in Freshservice, we'll be automatically migrating them over to Freshrelease for you.
In case you're interested to try out Freshrelease as a standalone tool before that, please check out https://www.freshworks.com/project-management/
This is great news, we use freshrelease and freshservice currently and looking forward to a more seamless integration!