Freshservice is the fastest-growing ITSM vendor - Gartner 2020 Magic Quadrant. Learn More

Start a new topic

Solution search n Incident view

Apologies if this has already been discussed but a useful feature that appears to be missing from other products is the ability to search for a solution from within an incident view. Ideally it would associate key words from the incident subject or description and reference against the solution data.

Login or Signup to post a comment