The new iOS mobile app will soon be available in a new form. The revamp of the app is underway and the primary objective of the redesign was aimed at helping IT agents carry out all the possible actions to resolve a ticket or fulfil a service request with much more ease.
Phase 1
New UI/UX that is designed by keeping in mind
the modern user. The design now has more natural and intuitive elements setting
a very high bar for user experience.
Adding more functional capabilities on the
Incident module
Quick
action bar at the bottom of all ticket details page to add time, reply, close
or run any scenarios etc
Edit
options on the header to manage ticket properties
One
click ‘pick-up’ action for assigning a ticket to yourself
Additional
Menu options on the header to carry out advanced activities like, adding a new
task, associate a CI and creating & manage Child Tickets
Long
press actions to close or pickup a ticket (on list page)
Bulk
actions to move tickets to trash/spam etc.
Add
watchers, insert solutions, add canned responses, merge tickets and many other
advanced functions
Addition of Task management module
Get a
single page view of all the open Tasks
Create
a new task
Edit
the task details and properties
Mark as
closed for all completed tasks
Notification Inbox
Approve
service requests from inside the inbox
Grouped
notifications help you with more context
Login Page
Self discovery
of helpdesk URL – helps you identify all the Freshservice helpdesk URL’s that
you have permissions for
Will be
focused on adding more capabilities to the app
Introduction of Change Management to Track and minimze the risk while making IT Changes
Mobile
specific module called ‘To-Dos’ - Designed
to save time and help service desk agents focus on the items that matter the
most to them. This section will allow agents to view their daily stream of
work-items from across modules (Incident, Change, Service Requests, Tasks etc)
Addition
of Dashboard widgets to monitor the health of the helpdesk 24/7
8 people like this idea
P
Peter Evans
said
almost 2 years ago
Any update on Phase 2 of the iOS app? I would love to see Changes and Projects available in the app.
Vivek Kumar
The new iOS mobile app will soon be available in a new form. The revamp of the app is underway and the primary objective of the redesign was aimed at helping IT agents carry out all the possible actions to resolve a ticket or fulfil a service request with much more ease.
Phase 1
New UI/UX that is designed by keeping in mind the modern user. The design now has more natural and intuitive elements setting a very high bar for user experience.
Adding more functional capabilities on the Incident module
Addition of Task management module
Login Page--------------------------------------------------
Phase 2
Will be focused on adding more capabilities to the app
8 people like this idea