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Replying emails not going though

I currently have an exchange user setup as helpdesk@domain.com which forwards into the freshservice address and tickets are created fine. However, when replying to those tickets, the emails are never received. We've changed the SPF record with our hosting provider, checked our email filters and SPAM folders, but no sign of the email replies to tickets. Is there any way for you guys to tell if the emails are getting a rejection message?

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JS Bin