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Discussions Freshservice Forums Feature Requests

Section Headers

In the field types please allow a Section Header field to segment different parts of Incident or SR

2 people like this idea

We also decided not to use the Service Request module because of this point. End users need more guidance to properly fill in a SR. Without section Headers, this is hard for them. It would be a nice change to encourage more customers to use the SR module to its fuller potential.

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