Introducing Team Huddle - A new way to communicate with your fellow agents

What's new?


We've introduced Team Huddle, a new feature that allows you to chat with your fellow agents regarding a ticket. The chat-like UI will help you initiate a conversation within a ticket, allowing you to brainstorm with your team and resolve issues faster. 


With Team Huddle, you can:


- add multiple agents to a conversation

- see whether your fellow agents are online

- share files related to a particular ticket

- reply to specific messages in a conversation thread

- highlight any portion of the ticket and start a discussion


To know more about Team Huddle, click here


What does this mean?


You can instantly connect with your teammates and get more context regarding a ticket. This will help you resolve issues faster. 




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