Release notes - 09 January 2018

Enhancements:


Team Huddle (for tickets) - We've rolled out Team Huddle, a feature that allows you to collaborate with fellow agents to resolve issues faster. We have made communication familiar with a chat-like UI within the portal, in context with the ticket information. With Team Huddle, you can:


- add multiple agents to a conversation

- see whether your fellow agents are online

- share files related to a particular ticket

- reply to specific messages in a conversation thread

- highlight any portion of the ticket and start a discussion


To know more about Team Huddle, click here


Notification Center - Agents and requesters can now choose to receive in-browser and desktop notifications through the Notification Center for ticket updates, approval requests, and approval decisions. 


If you wish to learn more about notification center, click here



1 person likes this
Login or Signup to post a comment
JS Bin