Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Release notes - 09 January 2018


Team Huddle (for tickets) - We've rolled out Team Huddle, a feature that allows you to collaborate with fellow agents to resolve issues faster. We have made communication familiar with a chat-like UI within the portal, in context with the ticket information. With Team Huddle, you can:

- add multiple agents to a conversation

- see whether your fellow agents are online

- share files related to a particular ticket

- reply to specific messages in a conversation thread

- highlight any portion of the ticket and start a discussion

To know more about Team Huddle, click here

Notification Center - Agents and requesters can now choose to receive in-browser and desktop notifications through the Notification Center for ticket updates, approval requests, and approval decisions. 

If you wish to learn more about notification center, click here

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