Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Release notes - 26 December 2017


  • Asset Impact to Ticket: The feature automatically compares the “impact” field from the ticket details page against the impact of the newly associated asset and updates the impact field value to whichever is the highest. This ensures an incident dealing with a critical asset is dealt with it’s due impact without depending on agent’s discretion. 

Bug Fixes:

  • Fixed an issue where notes added through the Jira Integration were not picked up in observer rules.
  • Fixed an issue that caused requester location based freshplugs to break  

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