With a lot of internal communication required for collaboration within any IT team, it is essential to have a powerful communication tool within an IT service desk. Introducing ‘Team Huddle’ in Freshservice - a place to collaborate with fellow agents to resolve issues faster.

- add multiple agents to a conversation

- see the online status of agents

- share files related to a particular ticket

- reply to specific messages in a conversation thread

- highlight any portion in the ticket and start a discussion