COVID-19 Response: Ensure business continuity with scalable IT helpdesk 10 AM PT / 1PM ET Register here

Start a new topic

Add 'Current agent' as option to Form Templates

When you create an Email template that gets used by multiple agents it's common that the agent creating the ticket also is the assigned agent for that ticket. Therefore, it would be really useful if there was an option for the Agent field of an Email Template to have an option that makes it possible to automatically set the Agent to the currently logged in Agent.


image





1 person likes this idea
Login or Signup to post a comment