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Manual Clearing of "Requester Responded" flags

Often, a requester will respond with a useless "Thanks" or something else which requires absolutely no ticket action.  This will trigger the "Requester Responded" flag on the ticket which will then stick around and cause me to repeatedly open the ticket and check if action is needed when there is none.

A way to clear this flag would be very nice.

My vote is for an "Acknowledge Response" button inside the ticket on the requester's response.  This would force you to open the ticket once and look at the response, but still allow you to clear the "Requester Responded" flag if no action was needed.

1 person likes this idea

This is a fantastic idea. We struggle with the same issue. We are always responding back to "Thanks" and "Thank you" etc, in order to clear the "Requester Responded" flag. Thanks!

This would also be useful for the "New" flag.  We have some tickets which are auto-submitted via email from other systems.  These tickets require no response but some time to work on, so they sit in our queue as "New" for quite a while.

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