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Sub Groups

Hello I would like to see sub-groups.  For example we have IT Help Desk, then region.  I would like to be able to assign the group view of region but also overall help desk.


I know I can do this today but the problem is when I ask a customer to create a ticket on the portal they can see all groups.  


So can we have sub groups OR a way to remove visibility of a group to users in the portal.


4 people like this idea

Hate to dig up a 3 year old ticket, but is it still possible to make sub groups for agent groups?

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