We have purchased and configured a custom domain. We have SSL on that as well.
However, the domain.freshservice.com URL is still accessible and doesn't redirect users to our custom domain.
This is confusing for end users as they can see two URLs and authentication doesn't work across the domains.
Your custom support advised this is not possible, so can I request this as a feature request so that we can prevent end users from seeing the freshservice.com domain.