Would it be possible to also provide the solutions with the possibility of being multilingual please?
I saw in Freshdesk that this is already available and this would be very helpful for our service desk as we have employees from Belgium, France, UK and the US (so English, French and Dutch).
Below you can find the link to the article on the Freshdesk website. Starting from 'Step 3: Create solution articles for supported languages':
I moved from Freshdesk to Freshservice and I also miss that feature al lot.
Is it planned in the roadmap ?
Regards,
Nicolas
1 person likes this
L
Luca Cortese
said
10 months ago
Hello!
This feature hasn’t been implemented yet and actually it’s still under evaluation with no ETA. This is what I’ve just been told by Freshservice support.
That’s a pity to discover quite a few useful features existing in Freshdesk but not in Freshservice, even if Freshservice has been developed on Freshdesk basis.
Since it’s been more than three years that this feature is missing, I have sadly several doubts it will be implemented any soon.
Bye,
Luca
2 people like this
L
Luca Cortese
said
10 months ago
Hello!
This feature hasn’t been implemented yet and actually it’s still under evaluation with no ETA. This is what I’ve just been told by Freshservice support.
That’s a pity to discover quite a few useful features existing in Freshdesk but not in Freshservice, even if Freshservice has been developed on Freshdesk basis.
Since it’s been more than three years that this feature is missing, I have sadly several doubts it will be implemented any soon.
Bye,
Luca
Steven Vander Paelt
Hey Guys
Would it be possible to also provide the solutions with the possibility of being multilingual please?
I saw in Freshdesk that this is already available and this would be very helpful for our service desk as we have employees from Belgium, France, UK and the US (so English, French and Dutch).
Below you can find the link to the article on the Freshdesk website. Starting from 'Step 3: Create solution articles for supported languages':
https://support.freshdesk.com/support/solutions/articles/219745-how-to-set-up-a-multilingual-knowledge-base
Kind Regards
Steven
3 people like this idea