Can we have this please? I'm super down for built-in chat that keeps conversations organized by ticket.
Can you share specific use cases to help me understand your requirements better? Happy to get on a quick call to discuss this in detail, whenever you're available.
Freshservice Product Management
Team Huddle is now available in Freshservice. More info here.
We've realised this too Simon. Seemingly, the updates are only if you are included in the @s for a comment (or @huddle can be used for everyone in the conversation already). Having to manually add this for ever comment doesn't quite seem as intended.