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Discussions Freshservice Forums Feature Requests
Implemented

Team Huddle

Can we have this please? I'm super down for built-in chat that keeps conversations organized by ticket.

https://freshdesk.com/team-huddle

8 people like this idea

Hello Karim,


Can you share specific use cases to help me understand your requirements better? Happy to get on a quick call to discuss this in detail, whenever you're available.



Deepikaa

Freshservice Product Management

Hello, 


Team Huddle is now available in Freshservice. More info here.


Best,

Sid

We've realised this too Simon.  Seemingly, the updates are only if you are included in the @s for a comment (or @huddle can be used for everyone in the conversation already).  Having to manually add this for ever comment doesn't quite seem as intended.

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