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Approval button in Email


Is there a way we can have the approval button in the approval email that is sent out?

That way, the approver only needs to press a button and not have to go into the ticket or reply to the email. Just one click!

Have seen it in other tools, so be good to have this in hear for Service or Change Request approval.



20 people like this idea

This would be a great addition

Until today, I thought the {{approval.url}} link did exactly this, but it appears to do the same thing as {{change.url}} ?

In which case, why is the resulting URL so complex?

+1 This would be a tremendous help! Saving the additional step for an approval to take place would be great.

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