Start a new topic
Solved

New Skype for Business Integration Bug

Greetings,


We were eager to use the New Skype for Business integration, which was ALMOST, fantastic until we ran into a bug.  It looks like the Skype Chat is opening a chat window the wrong person.  If someone has the same first name then it just chooses whoever is first alphabetically.


Example:


Clicking on the button to initiate a chat with Jake Tutan.

image

Opens a chat with "Jake Thompson"

image


We've needed to disable this feature for now.



1 person has this problem

Hi Nicholas,


Our development team has been reported with this issue and they have started working on the fix for the same. The fix should be deployed soon and we will update the forum once this has been fixed.


Thanks,

Rajagopal

I have this issue as well as one in which at least one user so far (limited test base) has the wrong SIP address so is always offline. It shows her at sip:username@domain.onmicrosoft.com instead of sip:username@domain.com

Hi Nicholas,


We have released an enhancement to the Skype for Business integration. Could you please try enabling the integration and test the same and let us know if you are still facing the issue?


Brian,


We could see one of our product consultants is working on the ticket you had submitted. We will keep you posted on that and the forum as well once we have an update.


Thanks,

Rajagopal

Freshservice Support

Login or Signup to post a comment
JS Bin