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Dispactcher/Supervise Rules to Add Public/Private Notes

Would be very helpful to be able to add private notes when tickets with certain conditions come in, to provide a prompt or link to solution/website/software that the agent will need to resolve. This can be done with Observer, so why is Supervisor and Dispatcher different?

3 people like this idea

This feature would also solve many of our needs. Because the activity log fails to capture many events, adding a private note would be a suitable workaround. 

Yes, agreed.  It will be usefull.

Hey everyone, we do have the ability to add a private note using the workflow automator. I do see the value of having it as an action for the supervisor and this enhancement is already on our backlog . We will let you know once we're ready to pick it up.

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