Search: Need ability to include spaces in the search and not be treated as an "OR" : freshservice

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Search: Need ability to include spaces in the search and not be treated as an "OR"

Laura Roast

started a topic almost 3 years ago

In assets, I needed to search for "Hub 4" - the word Hub followed by a space and a 4. When I try it, I get everything that has HUB or a 4. You can imagine how many results there are. I tried several alternatives such as "Hub 4", 'Hub 4', Hub 4*, Hub 4%, etc.

Mike Epting

said almost 3 years ago

Yes! This is a needed feature!

Karim Khalil

said almost 3 years ago

I think:

<Hub 4>

is how you want to search.

:)

Laura Roast

said almost 3 years ago

I see what you're getting at, but unfortunately I need a "starts with Hub 4" and need all the records that have that in the first 5 characters. That good to know. We're almost there!!

Laura Roast

said almost 3 years ago

That works, except when I want to do a "starts with" <Hub 4> which is what my goal really was. I'm sorry I wasn't so clear. This helps though.

Richard.tomlin

said almost 3 years ago

Agreed - the Search function seems like it could use some improvement. I queried this in a ticket as I wasn't happy that after searching for 'McAfee Client Update' the top, say, 1-10 results were searches only for the word 'Update', then results 11-20 for 'Client', then 21-30 for 'McAfee'.

Not very helpful when sorting on 'Date Created' to see the date flicker to more and less recent entries as it concatenates (without sorting) the results of the 3 search terms...