In order to provide additional context to agents regarding an incident or service request from a particular department, Freshservice has introduced custom department fields that provide increased flexibility and customization.
What does it mean?
The department fields would provide:
Additional information for an agent while handing tickets.
More flexibility for an admin while organizing departments.
How does it work?
This is how you can access department fields.
Refer to this solution article for more information about custom department fields.