Dynamic form sections are great IMO, but there are some limitations that I'm curious about. Specifically:
Any chance of getting a reply to this?
I want to echo this request as well as add-on my own. Please expand this feature to ALL ticket forms, not just Incident. Having these in Problem, Change, and Release forms would be perfect.
I agree also. There is so much improvements that can be made to dynamic sections to make this product really stand out. Take Lansweeper for example. Their dynamic sections allow for IF THIS THEN THAT logic which is absolutely spot on
I'm also in agreement.
Expanding the dynamic sections to include limited interaction with built-in fields would be great. Allowing us to display custom fields, based on category alone, would really clean up the side bar. Why display a bunch of fields that have no application to the reported incident? That just clogs up the side bar and makes it harder for agents to process the ticket.
Totally agree - allowing to display custom fields based on the category field would really be an improvement!