Knowledge Base access on mobile apps : Freshservice

Z

Zachari Anderson-Smith

started a topic over 3 years ago

Hi Team,

It would be great if we are able to access and possibly edit Knowledge Base articles on iOS, Android and Windows Phone operating systems.

Regards,

Zach

R

Ramesh Kumar Ramachandran

said over 3 years ago

Hi Zach,

Knowledge base article are available in IOS and Android. You need to click Search for the solutions to be visible.

Check if this helps.

Support for Windows mobile app will be available based on market demand. The current focus is on IOS and Android due to its user base.

Regards,

Ramesh

Z

Zachari Anderson-Smith

said over 3 years ago

This seems counter intuitive. Having a solutions button on the left menu would be great

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R

Ramesh Kumar Ramachandran

said over 3 years ago

Hi Zach,

Good suggestion. I will bring it to the notice of my product team. Will keep you posted on the progress.

Regards,

Ramesh

M

Martin James

said almost 3 years ago

Any Update on this one?

Would be great to have a 'Solutions' tab on the left-hand side. The search function, whilst handy, is a bit hidden / not obvious.

Marty

Vivek Kumar

said almost 3 years ago

Hi Everyone,

We are going to release the Solutions tab on Android by Mid May and by the end of May on iOS. And as requested this will be available as a separate tab under the navigational menu list.

Regards

Vivek

Freshservice Mobile Team