Solved
When closing a ticket from no reply it creates a new ticket
Ramsundar
said
almost 2 years ago
Hi David,
Good day.
I believe there is a minor issue in configuring the above Dispatch'r rule set-up.
I've converted this post as a ticket in our support portal.
One of our support agents will reach out to you shortly with an update.
Thank you for your patience.
David Lambrecht
Hi guys
we have some external services who creates a ticket.
when we add comments or close the no reply address doesnt alow to be mail send at.
so we get a nondeliverable from our mail server.
wich creates a new ticket.
to skip^the sending mail if assigned or comment are added we can solve this.
But for closing the ticket that doesnt work.Any ideas ?
We have 5 or 6 mail addresses who send mail from noreply.
so every time we close a ticket it try to send to the address which then creates a new ticket cause we cant send to this address.
In our previous servicedeqsk system we had a mute button once clicked it didnt send any messages.
so when we made a rule then from mail adress -mute it worked.
Kind Regards,
David