Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

When closing a ticket from no reply it creates a new ticket

Hi guys

we have some external services who creates a ticket.

when we add comments  or close  the no reply address doesnt alow to be mail send at.

so we get a nondeliverable from our mail server.

wich creates a new ticket.

to skip^the sending mail if assigned or comment are added we can solve this.


But for closing the ticket that doesnt work.

Any ideas ? 

We have 5 or 6 mail addresses who send mail from noreply.

so every time we close a ticket it try to send to the address which then creates a new ticket cause we cant send to this address.

In our previous servicedeqsk system we had a mute button once clicked it didnt send any messages.

so when we made a rule then from mail adress -mute it worked.

Kind Regards,


1 Comment

Hi David,

Good day. 

I believe there is a minor issue in configuring the above Dispatch'r rule set-up.

I've converted this post as a ticket in our support portal. 

One of our support agents will reach out to you shortly with an update.

Thank you for your patience.

Login or Signup to post a comment