We need the ablity to have shared fields in our service requests, so that we dont need to duplicate this for each separated SR. For example, we want a Branch Location field in each SR, we have 15 branches or so, right now we need to enter all those choices in each SR we create, this is not convenient. Any field that Tickets use should be accessible and sharable in SRs.
Yes please! This would be very convenient as we have 10+ jobsites and if we have to change one or add a new one, I need to edit every SR.
It seems to me to be essential in order to create rules or tasks based on these fields and thus develop a rudimentary workflow.