My company has been using Freshdesk since September of last year, and until recently, we've been able to log our time in Harvest on a per ticket basis using the integrated Harvest functionality.
However, it stopped working perhaps two weeks ago (or longer). The last recorded time in Harvest that appears to have come from Freshdesk was on or around January 24th.
Is this a known issue? I was unable to find recent support request or ticket for this issue. If yes, is there an ETA for this functionality's return.
We don't have any issues pertaining to the Harvest integration as of now.
I'd love to have a look at your settings but as it might contain sensitive information, it might be better to take this forward via email.
I've initiated an email thread that I'd request you to reply to.