COVID-19 Response: Ensure business continuity with scalable IT helpdesk 10 AM PT / 1PM ET Register here

Start a new topic
Discussions Freshservice Report Problems

Asset Relationship Map View is not showing properly in IE11

When showing the relationships in IE11, the view  is scrumbled. When opening in Chrome this is working fine see printscreen 1



image


image


1 person has this problem

Hi,


I apologise for the delayed response.  I had a word with my team and identified this as an issue. We were able to recreate the same in our environment.


Freshservice will work on this issue and will release the fix in a few weeks. 


Thank you for bringing this to our notice.


Regards,

Ramesh

Hi,


I have raised this bug and I am keeping a track of it. As soon as issue is fixed, Freshservice will keep you posted.


Thank you.


Regards,

Ramesh

Was this issue with IE resolved?  Having difficulty viewing relationships when using IE 11.  Both chrome and Safari work as expected.

The Problem is still there, even in Edge


image


Are there any updates on this issue?

Should we additionally open a ticket, beside this forum topic?

Hi Hannes,


Let me convert this topic to a Ticket to have this discussed internally and will keep you posted on updates at the earliest.  

Hello Freshservice team, we are still seeing this issue. In addition to that, are there any improvements planned in the area of relationship management and its visualization? - Consume less space for more info - Asset type specific icons - Relation specific color coding
Login or Signup to post a comment