Asset Relationship Map View is not showing properly in IE11 : freshservice

Anne-Laure Decruyenaere

started a topic almost 2 years ago

When showing the relationships in IE11, the view is scrumbled. When opening in Chrome this is working fine see printscreen 1

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Ramesh Kumar Ramachandran

said almost 2 years ago

Hi,

I apologise for the delayed response. I had a word with my team and identified this as an issue. We were able to recreate the same in our environment.

Freshservice will work on this issue and will release the fix in a few weeks.

Thank you for bringing this to our notice.

Regards,

Ramesh

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Ramesh Kumar Ramachandran

said almost 2 years ago

Hi,

I have raised this bug and I am keeping a track of it. As soon as issue is fixed, Freshservice will keep you posted.

Thank you.

Regards,

Ramesh

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Jim D

said 11 months ago

Was this issue with IE resolved? Having difficulty viewing relationships when using IE 11. Both chrome and Safari work as expected.

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Hannes Vorholz

said 11 months ago

The Problem is still there, even in Edge

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Hannes Vorholz

said 6 months ago

Are there any updates on this issue?

Should we additionally open a ticket, beside this forum topic?

Thushan Bakthesenan

said 5 months ago

Hi Hannes,

Let me convert this topic to a Ticket and dwell further into this topic internally and will keep you posted on updates at the earliest.

Tony Shadow

said 3 days ago

Hello Freshservice team, we are still seeing this issue. In addition to that, are there any improvements planned in the area of relationship management and its visualization? - Consume less space for more info - Asset type specific icons - Relation specific color coding