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Ticket import

Good morning,

Can you tell me how to import external tickets in Freshservice? We are currently using SugarCRM for managing our tickets. We would not use it anymore as we are replacing it with Freshservice. I have exported all the tickets (102 open) in a csv file to import in Freshservice. But I can’t see the import button to import all of them in Freshservice. I would be happy if you assist.

I look forward to hearing you back. Thanks


2 people like this idea

I'm trying to migrate from JIRA Service Desk to freshservice, but I'd like to import all my Jira issues to freshservice, the lack of importing option is blocking my migration.

1 person likes this

Hi Nahidul/Enderson,

Sorry for the late response.

We support CSV migration of data.

Please write to with the details, we will be happy to assist you over the same.


1 person likes this

We need the same, ticket #5774322 

Hi I just want to know if there is an easy way to import tickets from servicenow or if I have to write to support with a csv file and also how would I import the tickets with the images and files attached to them?

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