[Free webinar] 7 Pre-requisites of Incident Management for the New Era of Remote Work | 10 AM PST - 18th June, 2020 Save your seat

Start a new topic
Solved

Notification for all agents

Hello,

How do when filing a request for all the agents receive a notification by mail?

Cordialment

Hi,


When a new ticket is created in your helpdesk, you can configure an email notification for all agents in your helpdesk. You can configure it under Admin-->Email notifications.


Under agent notification, please click on New Ticket Created and choose the agents who need to be notified on New ticket Creation by adding their name to Notify agents.

Login or Signup to post a comment