05 Oct 2016 - SLA for Service Requests

Here are some of the significant feature enhancements and bug fixes that were shipped on 05 October 2016.

 

Feature releases and updates:

  • SLA for Service Requests based on Service Items and Service Categories
  • Bug fixes, general tweaks and performance enhancements


Enhancements

 

SLA for Service Requests based on Service Items and Service Categories

 

New conditions have been added to define SLAs based on service item/category of items present in a service request. For example, you can now define different SLAs for an Employee Onboarding request and a request for a software application(e.g. Microsoft Office 2016). 


Click here to read the solution article for this feature.

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