Here are some of the significant feature enhancements and bug fixes that were shipped on 05 October 2016.
Feature releases and updates:
SLA for Service Requests based on Service Items and Service Categories
Bug fixes, general tweaks and performance enhancements
Enhancements
SLA for Service Requests based on Service Items and Service Categories
New conditions have been added to define SLAs based on service item/category of items present in a service request. For example, you can now define different SLAs for an Employee Onboarding request and a request for a software application(e.g. Microsoft Office 2016).
Click here to read the solution article for this feature.
Harish N
Here are some of the significant feature enhancements and bug fixes that were shipped on 05 October 2016.
Feature releases and updates:
Enhancements
SLA for Service Requests based on Service Items and Service Categories
New conditions have been added to define SLAs based on service item/category of items present in a service request. For example, you can now define different SLAs for an Employee Onboarding request and a request for a software application(e.g. Microsoft Office 2016).
Click here to read the solution article for this feature.