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Split a new ticket into two or more

We get people requesting multiple unrelated things in one ticket. As of right now, we don't have a way of splitting that ticket into others. I know there is functionality to spit a reply into a separate ticket, but why not an initial ticket?


16 people like this idea

This is definitely something that we would love to have.


Thanks

Hi FreshService. Any updates, or a response perhaps? It's been a year. 


1 person likes this

This would be very useful.

Always an issue, a solution would be very welcome and a huge time saver.

I would like this as well.

We have this problem All.  The.  Time.


A UI similar to "Discuss" where you could highlight parts of the ticket to assign to new tickets would be great, as often a user will submit several requests as either sentences, bullet points, or paragraphs.

Please add this feature request!

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