We get people requesting multiple unrelated things in one ticket. As of right now, we don't have a way of splitting that ticket into others. I know there is functionality to spit a reply into a separate ticket, but why not an initial ticket?
This is definitely something that we would love to have.
Hi FreshService. Any updates, or a response perhaps? It's been a year.
This would be very useful.
Always an issue, a solution would be very welcome and a huge time saver.
I would like this as well.
We have this problem All. The. Time.
A UI similar to "Discuss" where you could highlight parts of the ticket to assign to new tickets would be great, as often a user will submit several requests as either sentences, bullet points, or paragraphs.